How can we help?
Trading is risky
How do I sign up for a TIOmarkets trading account?
Why do I need to send you my proof of ID and address?
What can I do or not do, while my account is pending approval?
What do I do if I have not received my verification email?
How do I reset my password?
Where can I locate TIOmarkets legal documentation?
What is the dormancy fee?
Does the dormancy fee apply to me?
How much is the dormancy fee?
What documents do I need to provide for my account to be verified?
What documents are accepted for Proof of Identify (POI)?
Do you offer Swap Free accounts?
What documents are accepted for Proof of Address (POA)?
How do I upload my documents?
What base currencies are available?
How can I change my base currency in my member area wallet?
How can I change my base currency in my MT4 or MT5 trading account?
What account types are available on MT4 and MT5?
How do I reset my password?
If you forgot your password, you can reset it as below:
- Go to https://clients.tiomarkets.com
- Click the “Forgot your password?” link just below the password field.
- Fill in your wallet ID and email used to register the account (you can find your wallet ID in the original email we sent you when you first verified your account).
- Click “Reset Password”.
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