How can we help?
Trading is risky
How many lots can I trade? What is the maximum number of lots I can trade?
How do I sign up for a TIOmarkets trading account?
Why do I need to send you my proof of ID and address?
What can I do or not do, while my account is pending approval?
What do I do if I have not received my verification email?
How do I reset my password?
Where can I locate TIOmarkets legal documentation?
What is the dormancy fee?
Does the dormancy fee apply to me?
How much is the dormancy fee?
What documents do I need to provide for my account to be verified?
What documents are accepted for Proof of Identify (POI)?
Do you offer Swap Free accounts?
What documents are accepted for Proof of Address (POA)?
How do I upload my documents?
What base currencies are available?
How can I update the language emails are sent to me in?
How can I change my base currency in my member area wallet?
I want to change my profile and personal details. How?
If you want to amend your telephone number, email or any other data in your personal profile, please send an email to [email protected] with details of the change. Ensure to send the email from the official email address with which you originally registered, in order for us to verify the request. If you have any issues, visit live chat.
Trade responsibly: CFDs are complex instruments and come with a high risk of losing all your invested capital due to leverage.