Account Verification
Verification is a mandatory industry and security requirement. Most accounts are verified within a few hours when documents are uploaded correctly. However, it can take up to one business day during busy periods. In some countries, digital and instant verification is available and our team will only check documents manually when required.
What documents are required
To verify your account, take a photo or scan copies of the following documents and upload them in your secure client area.
1. Photo ID
- ✓Passport, national ID, or driver's licence
- ✓Must be valid and clearly readable
- ✓Must include your photo, name, date of birth
- ✓If you are uploading a double sided national ID or drivers license, you must include both sides.
- ✓Full-page document (not cropped)
2. Proof of address
- ✓A full-page document showing your name and residential address
- ✓Issued within the last 3 months
- ✓Must match the name and address in your account profile
Accepted examples include:
- ✓Utility bill (electricity, water, gas, telephone, internet)
- ✓Bank or credit card statement
Tips for faster verification approval
- ✓Lay the document flat and take a photo directly from above
- ✓Ensure all four corners of your documents are visible
- ✓Use good lighting when taking photos of documents
- ✓Hold the camera steady to avoid taking blurry pictures
- ✓Submit the most recent proof of address available
- ✓Double check that your account profile details match your documents exactly
- ✓Use high-resolution images or scans that are clear and easy to read
Completing account verification promptly ensures uninterrupted trading and the ability to withdraw funds whenever you need to. Most clients who follow these guidelines experience a smooth, quick verification process and trading experience.
Common reasons documents are rejected
Verification delays usually happen because:
- ✓Documents are cropped or incomplete (not full page copies)
- ✓Name or address does not match the account profile
- ✓The document is older than 3 months or expired
- ✓Image and text is blurred or unreadable
Uploading a clear, full page document prevents most rejections.
If your verification is rejected
Don't worry, this is usually easy to fix.
- ✓Check the reason in your email
- ✓Upload a new document that meets the requirements
- ✓Ensure the document is valid, clear and shows the full page
Can I trade before verification is complete?
Yes, you can fund your account and start trading immediately but you must complete verification before any withdrawals and within 14 days of funding your account.
What happens after I submit my documents?
- ✓Your documents are reviewed by our verification team
- ✓Most verifications are completed within a few hours but it can take up to one business day during busy periods
- ✓If additional information is required, you will be notified by email
Need help?
If you're unsure which document to upload or your verification is taking longer than one business day, our support team can help.
FAQs
Why do I need to verify my account?
Account verification is a legal requirement and a standard financial services industry security measure. It protects you from unauthorized account access or financial fraud and TIOmarkets by confirming the legitimacy of the transactions.
How long does verification typically take?
Most accounts are verified within a few hours when documents are uploaded correctly. It can take up to one business day during busy periods or when documents are uploaded incorrectly. In some countries, digital and instant verification is available and our team will only check documents manually when required.
Can I submit documents in any language?
Yes but if your documents are accompanied by a certified translation, checking them will be faster. If your ID or proof of address is in another language, we will arrange for a translation.
What if I recently moved and my ID shows a different address?
If your current address differs from your ID, that's not a problem. Simply ensure your proof of address document shows your current residential address and matches the address in your profile.
Is my personal information secure during verification?
Yes, all documents are transmitted via secure encryption and stored according to strict data protection standards. Your personal information is only used for verification purposes and is never shared with unauthorized third parties.
What if my verification documents are rejected?
If your verification documents are rejected, you'll receive an email with the reason why they didn't meet requirements. Simply follow the instructions and submit clear, complete documents that meet the requirements.
What if I can not verify my account?
You will still have access to your profile. If verification cannot be completed, your account will be restricted. You will be able to withdraw your available balance in accordance with our terms.