TIOmarkets | Getting started with TIOmarkets

Getting Started with TIOmarkets

This page shows you how to open an account, get verified, fund it, and where to go if you need help.

Step 1: Open your account

Estimated time: A few minutes

Creating your TIOmarkets account only takes a few minutes. Our streamlined registration process requires only the minimum information to get started. Once registered, you'll have access to your secure client area to manage your account and funds.

You can fund and start trading immediately with a 14 day grace period to verify your account.

Open an account

Step 2: Verify your account

Estimated time: Typically a few hours to one business day, instant for some countries

Before you can withdraw funds and within 14 days of funding your account, we need to verify your identity. This industry standard process protects both you and our platform from unauthorized access and financial fraud.

In the client area, you will be asked for:

✓A valid photo ID (example: passport, driver's license, or national ID card)
✓A full-page proof of address showing your name and address (example: utility bill or bank statement, issued within the last 3 months)

Verification typically takes a few hours and up to one business day during busy periods. Most verification delays happen because documents are cropped, unclear, incomplete or out of date. Ensure your copies of documents show all four corners and all information is clearly visible and readable. In some countries, digital and instant verification is available and our team will only check documents manually when required.

Verify your account

Step 3: Fund your account

Estimated time: Instant on selected methods, up to 5 business days for others

You can fund and start trading immediately, before verifying your account. We offer convenient and secure local and international funding methods.

What to know:

✓Some methods reflect instantly, others take longer
✓Deposits made outside business hours may show later
✓All transactions are encrypted and secured

Our funding process is designed to be straightforward and secure, giving you peace of mind when transferring your funds. Times vary depending on the method used and your country. Withdrawals are processed during business hours once your account is verified.

Deposit methods & times

Step 4: Start trading

With your account funded, you're ready to begin trading. Download MT4 or MT5, log in using your account credentials, and place your first trade.

Both platforms offer powerful tools for technical analysis, automated trading capabilities, and intuitive interfaces suitable for beginners and experienced traders.

Get MT4 / MT5 & login help

If you need help

Even with our streamlined onboarding process, you might still need some help.

If you can't trade or trading is disabled

Trading issues typically come from one of these common causes:

✓Poor internet signal and connectivity
✓Incomplete account verification status
✓Insufficient margin for your desired trade size
✓You have not deposited the minimum amount
✓Account restrictions or temporary holds

Our troubleshooting guide walks you through quick fixes for these common scenarios.

Can't trade (trading disabled)

If you can't login

✓Using the wrong username and password
✓Selecting the incorrect trading platform for your account
✓Forgotten or mistyped password, its case sensitive
✓Choosing the wrong trading server to connect to

Make sure you are using the correct login credentials.

Do you need help from our support team?

If you still need assistance after checking our troubleshooting resources, our dedicated customer support team is available 24/7 to help resolve any issues you may encounter.

Our support specialists are experienced in resolving technical, account and trading platform related issues.

Contact support

FAQs

How long does the account opening process take?

Creating your account takes just a few minutes. Complete the registration form, and you'll receive immediate access to your client area. The verification process typically takes a few hours and up to 24 hours during business days. In some countries, digital and instant verification is available.

Can I deposit funds before my account is verified?

Yes, you can deposit funds and start trading immediately. However, withdrawals will only be processed after your account is fully verified. Please verify your account by uploading your documents within 14 days or before requesting a withdrawal to avoid delays. This is a standard industry practice and security measure to protect both you and our platform.